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Call Pilot: Voice Mail & Digital Assistant
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Northern Telecom's Norstar™ Call Pilot
voice mail units acts as both a repository for employee telephone messages
and as your digital receptionist.
Voice mail is a real
productivity enhancer for you and your employees. You won't miss an important
call if you are away from the office or in a meeting. Other office workers
will not have to take time away from their tasks in order to jot down a
message on a notepad (and possibly loose it). Further, callers that leave messages in voice mail can take
as much time as they need to leave a detailed message rather than suffering
the "phone tag" routine when the message is important.
Studies show that callers prefer to
leave a voice mail rather than trusting that their message will
be delivered by someone they don't know. Also, voice mail provides any size
company with opportunity to leave callers with a professional impression.
Automated Attendant and Custom Call Routing
Most office managers feel that it is best for calls to be answered by an
employee rather than a machine. However, when that is not possible, for example, at lunch time,
during periods of high call volume or after hours, the Automated Attendant (AA) can
fill in and answer after a selected number of rings. This gives your staff
the opportunity to answer live calls and yet acts as a backup to your reception staff.
In the case of after hours calls,
of if you prefer the AA to answer all calls instead of your staff, it can be
programmed to pick up immediately and play your greeting. A simple example
of an AA greeting could be:
"Thank you for calling Acme Insurance Agency. If you know the extension number
of the party you are calling, please dial it now, press zero
to speak to an operator, or pound for the company directory."
The AA can be programmed to
have custom greetings to match the time of day, or holiday schedules.
The Call Pilot can even be set up to answer with an alternate language option and
has the ability to serve custom greeting messages for up to four different companies, for those who run
multiple businesses on the same phone system.
Callers can be given
additional paths to reach your staff by the use of Custom Call Routing
(CCR). CCR 'trees' can be set up to transfer a caller to an extension, or a
whole group of telephone sets (such as a sales department), or an info
mailbox (directions to your office and hours of operation for example), or to a deeper level of
the CCR tree. The top level of a CCR tree is given after the caller receives the AA
greeting. Here is an example:
"Thank you for calling....[the
standard company AA greeting plays]. Please choose from one of the following options:
To make an insurance claim, press 1.
To speak to one of our underwriters, press 2.
For directions to our office and our mailing address, press 3."
The caller presses 2.
"For business insurance, press
1.
For home, auto, or life insurance, press 2."
The caller is then transferred
to the staff member or departmental group who can best handle the customer.
Upgrade Paths & Automatic Call Distribution
The Call Pilot system can be upgraded in the following increments 1, 4, 8, 16 32, and 64 mailboxes (Call Pilot 100 has a limit of 40 mailboxes).
Automatic Call Distribution (ACD) software makes possible call queuing. This is where a caller is placed on hold and is served in a first-come-first-served fashion. ACD software is ideal for call centers with
erratic call volume where it is not economic to hire more staff just for those peak times. The ACD software allows for 2 groups, up to 20 agents and 10 agent login.
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Call Pilot 100:
The Call Pilot 100 Voicemail (4 channels, up to 40 Mailboxes, 9 Hours of Storage) unit
acts as both a repository for employee telephone messages and as your digital receptionist.
Standard feature options include 10 Custom Call Routing levels , 4 CCR trees, dial extension from CCR, external transfer,
adjustable line rings before answer, multiple operators, remotely record
greeting, remotely set business open/closed, announcement based on calling line ID.
Additional Facts:
Start at 10 mailboxes and activate up to 40. Popular features include auto
answer with personal greeting, broadcast messages, delivery options (private,
urgent, etc.), express messaging, guest mailboxes, interrupt caller leaving a
message, never-full mailboxes, outbound transfer from mailbox, record a call,
recovery of deleted message, remote call forward to voice mail, reports
Built-in autosensing 10/100 Ethernet port and complete web-based management
with a user-friendly graphical user interface which simplifies system administration
and maintenance - all from a web browser.
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Call Pilot 150:
Call Pilot 150 (8 ports, 32 mailboxes, 60 Hours of Storage)
Standard feature options include call transfer, calling name display,
CCR levels (10), CCR trees (4), dial extension from CCR, external transfer on
Centrex, flexible line rings before answer, multiple operators, remotely record
greeting, remotely set business open/closed, reply based on calling line ID,
reports, transfer to CCR tree
Additional Facts:
Start at 32 mailboxes and activate up to 200. Popular features include auto
answer with personal greeting, broadcast messages, delivery options (private,
urgent, etc.), express messaging, guest mailboxes, interrupt caller leaving a
message, never-full mailboxes, outbound transfer from mailbox, record a call,
recovery of deleted message, remote call forward to voice mail, reports
Built-in autosensing 10/100 Ethernet port and complete web-based management
with a user-friendly graphical user interface simplifies system administration
and maintenance - all you need is a web browser.
Easy application upgrades are risk free and application trials allow you to
try and buy only the applications you've tested and approved. All applications
are embedded and are quickly and easily activated with key-codes common to
Norstar CallPilot 150, BCM, and Meridian CallPilot, making mailbox expansions
and additions a snap.
Unified Messaging provides improved organizational communication and increased
levels of productivity. Users can access all of their messages in one session,
either locally or remotely, and prioritize which messages they access.
Supported on Norstar Compact and Modular Integrated Communications systems with
6.0 Software or higher, as well as all Norstar Telephones and Business Series Terminals
Norstar CallPilot 150 delivers scalable advanced messaging to growing small and
mid-sized businesses. Business sites with 25-200 users receive Voice Mail, with
advanced applications and Basic Call Center
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Restored Systems
Ask your account representative about quality refurbished systems
to provide the maximum value for your investment.
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Quest Jewelers
This premier custom jewelers needed a phone system and cabling for their new location.
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Whatever challenges you face, contact Orion to
walk you through the possible solutions over the
phone in a complementary consultation.
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